Responsible Gaming

Responsible gaming is the foundation of a safe and enjoyable gambling environment at darwin.casino. Our approach aims to empower users to make informed, conscious decisions regarding gambling, recognising it as a form of entertainment rather than a source of income. casinodarwin is fully committed to providing robust support mechanisms-including information, assistance, and tools-to help our players control their play. If you have concerns about your gaming behaviour, our team is prepared to offer confidential support in line with the highest standards and all relevant Australian regulatory obligations.

Risk Awareness

Gambling, while enjoyable for many, presents risks that must be understood. Under the Northern Territory Casino Code of Practice for Gaming Harm Minimisation 2023, all players at darwin.casino are encouraged to assess their behaviour for signs of problematic gambling, including but not limited to:

• Frequent Betting: Increasing frequency or size of bets, playing for longer periods, or feeling unable to stop playing.
• Preoccupation: Thinking about gambling outside of play sessions, or prioritising gambling over other responsibilities.
• Chasing Losses: Attempting to recover losses by continuing to gamble, even when it causes distress.
• Financial Stress: Borrowing money to gamble, missing payments, or experiencing financial hardship.
• Emotional Impact: Feeling anxious, irritable, or guilty related to gambling activities.

Self-Assessment Test

Consider the following questions to self-evaluate your gambling behaviour:

• Do you gamble more than you intend to or for longer than planned?
• Have you tried to control or stop gambling without success?
• Has gambling caused difficulties with your relationships, work, or finances?
• Do you conceal your gambling from friends or family?
• Do you feel restless or irritable when you try to limit your gambling?

If you answer "yes" to any of these, we strongly recommend utilising our support tools and contacting professional helplines as listed below.

Limits & Tools

At darwin.casino, responsible gaming is facilitated through a comprehensive set of self-management tools as required by the Northern Territory Gaming Control Act 1993 and associated Codes:

• Deposit Limits:
  • Access your account and open the "Responsible Gaming" section.
  • Select "Set Deposit Limits" and enter your preferred daily, weekly, or monthly limit amount. Enter numbers in AUD (e.g., 100/day, 300/week, 800/month) based on your personal budget and risk threshold.
  • Confirm your new limits; changes will take effect immediately and be enforced strictly across all play at darwin.casino.
• Time Spent Limits (Session Timers):
  • Navigate to "Session Limits" in your account. Here, enter the maximum session duration (e.g., 1 hour per login).
  • When the timer elapses, you will receive an on-screen notification and be automatically logged out if you continue to play.
• Time-Out (Short Break):
  • To take a break, go to "Time-Out" within your personal account.
  • Choose a break duration (24, 48, or 72 hours) and submit your request. During this period, login and play will be suspended.
  • Once the selected timeframe has elapsed, your access will be reinstated unless further action is requested.

All changes and measures are fully reversible within regulatory constraints and can be adjusted by contacting support at [email protected] or our main office line (+61 8 8943 8888).

Self-Exclusion

For those requiring stronger self-protection, darwin.casino offers self-exclusion pursuant to AU and Northern Territory regulations:

1. Locate Self-Exclusion: Log into your darwin.casino account and select "Responsible Gaming", then choose "Self-Exclusion".
2. Select Duration: Choose the exclusion period-minimum 6 months up to permanent (lifetime) exclusion. All choices are compliant with the NT Casino Code of Practice for Gaming Harm Minimisation 2023.
3. Confirm & Submit: Review the consequence statement, tick consent box, and submit your request. Confirmation will be delivered by email to your registered address.
4. Immediate Implications:
   • You will be unable to log in, place bets, or access your account for the selected period.
   • Any remaining account balance can be refunded according to the refund procedure; however, withdrawals may be delayed up to 10 working days for verification in line with anti-fraud and AML regulations.
   • During self-exclusion, marketing communications are suspended and all casino access (onsite and online) is blocked.
5. Support Contacts: For guidance or manual processing, contact [email protected] or call our main office at +61 8 8943 8888.

Reversal of self-exclusion within the exclusion period is not permitted under AU law; extensions may be requested at any time.

Support Resources

If you or someone you know may be experiencing difficulty with gambling, expert assistance is available through the following independently operated organisations:

• GAMCARE - www.gamcare.org.uk
  Offers counselling, information, and a 24-hour advice line for problem gamblers. Email: [email protected] | Phone: +44 808 8020 133 (international access).
• Gamblers Anonymous Australia - gaaustralia.org.au
  Nationwide confidential group meetings for recovery support. Find regional support via the website.
• Gambling Help Online (AU Government) - gamblinghelponline.org.au
  Free, 24/7 chat and phone counselling service. Phone: 1800 858 858.
• Gambling Therapy - www.gamblingtherapy.org
  Global support, live chat, and multilingual help resources.
• Relationships Australia - relationships.org.au
  Offers support for families affected by gambling. Phone: 1300 364 277.

Help for Family

If you suspect a loved one is affected by problem gambling, early and compassionate engagement is vital. Consider the following approaches:

• Open Communication: Express your concern without judgment and listen actively. Focus on their well-being and offer support without blaming.
• Encourage Professional Support: Suggest contacting resources listed above or reaching out to a local therapist experienced in gambling-related harm.
• Access Family Support Groups: Online forums and chat groups such as Gambling Help Online and Gamblers Anonymous Family Support offer a safe space to exchange experiences and strategies.
• Professional Guidance: Seek directly the advice of a psychologist or social worker specialising in addiction if needed.

For urgent support or crisis intervention, call Gambling Help Online (1800 858 858) or Lifeline (13 11 14).

Operator's Commitment

At darwin.casino, our responsible gaming policy is implemented through robust internal controls and continuous player behaviour monitoring under the NT Casino Code of Practice for Responsible Gambling 2022 and Harm Minimisation 2023, with certification for 2025. Key elements include:

• Behavioural Analysis: Automated systems identify risk indicators such as unusual betting patterns, session duration spikes, or rapid deposit increases.
• Warning Mechanisms: Players showing potential risk receive in-platform notices with information on available tools and support, in accordance with Australian best practice guidelines.
• Proactive Support Contact: Our support team may initiate confidential outreach if your account demonstrates high-risk gambling behaviour, especially if attempts to override limits or repeated self-exclusion reversals are detected. All contact is in strict compliance with privacy regulations and designed to offer guidance rather than punitive measures.
• Annual Review: All responsible gaming procedures are reviewed annually and whenever regulatory changes occur, ensuring up-to-date protections for all users through 2025.

Your safety and well-being are paramount at darwin.casino. Any inquiries or requests about these procedures can be submitted directly to our responsible gaming team.

Updates

All changes to the responsible gaming policy are communicated through prominent banners on the darwin.casino website and direct email to registered users. We encourage you to review this policy regularly for the most up-to-date information.

Date of last update: 24 March 2025

Contact & Feedback

To request support, give feedback, or obtain further guidance on self-control options, please contact our Responsible Gaming Department:

• Email: [email protected] (direct responsible gaming support)
• Phone: +61 8 8943 8888 (main office, responsible gaming line)

For feedback and self-control requests, please use the online form accessible via the Contact & Support section of our site. All enquiries are handled confidentially and in accordance with Australian privacy legislation. Our team is based at Gilruth Avenue, The Gardens, Darwin NT 0820, Australia and operates under ABN 54 009 624 417 with regulatory oversight from the Northern Territory Government (Casino License, valid to 2025).